Shipping
Shipping
GENERAL SHIPPING INFORMATION
All orders are processed and shipped Tuesday through Saturday from 10:00am to 2:00pm. All orders placed after 2:00pm on Saturday will be processed the next Tuesday.
Please, allow up to 3 business days for your order to be processed and shipped.
During high seasons or sale events it may take 4-6 business days to ship.
We ship to the United States and most International Countries.
SHIPPING PROCESS
Once your order is placed, you will receive a notification for: your package's tracking number.
STOLEN, DAMAGE OR LOST PACKAGES
Please, ensure your address is correct once you're placing your order. Incorrect addresses may cause lost packages. If the package is return to the sender (Luna by Wandy) due to an error in the shipping address enter by the customer, the customer should responsible to pay the shipping again.
If it is an error in the shipping address of the sender (Luna by Wandy), the sender will be responsible to pay the shipping.
If the package has been delivered to the shipping address that the customer provide at checkout and the package gets lost or stolen after delivery (delivery details can be verify with the order's tracking number), Luna by Wandy is not responsable.
If your package is lost in transit (very unusual), is the carrie's responsibility and in this case the customer should reach out to USPS directly.
If you have any questions related to your order please contact us via email (EMAIL) or call at Customer Service Tuesday to Saturday 787-392-0891.
GENERAL SHIPPING INFORMATION
All orders are processed and shipped Tuesday through Saturday from 10:00am to 2:00pm. All orders placed after 2:00pm on Saturday will be processed the next Tuesday.
Please, allow up to 3 business days for your order to be processed and shipped.
During high seasons or sale events it may take 4-6 business days to ship.
We ship to the United States and most International Countries.
SHIPPING PROCESS
Once your order is placed, you will receive a notification for: your package's tracking number.
STOLEN, DAMAGE OR LOST PACKAGES
Please, ensure your address is correct once you're placing your order. Incorrect addresses may cause lost packages. If the package is return to the sender (Luna by Wandy) due to an error in the shipping address enter by the customer, the customer should responsible to pay the shipping again.
If it is an error in the shipping address of the sender (Luna by Wandy), the sender will be responsible to pay the shipping.
If the package has been delivered to the shipping address that the customer provide at checkout and the package gets lost or stolen after delivery (delivery details can be verify with the order's tracking number), Luna by Wandy is not responsable.
If your package is lost in transit (very unusual), is the carrie's responsibility and in this case the customer should reach out to USPS directly.
If you have any questions related to your order please contact us via email (EMAIL) or call at Customer Service Tuesday to Saturday 787-392-0891.